Q: I'm subscribed to an MAA eSubscription(s) (eNotes or eAlert!) but when the email comes, it's blank. What gives?
A: The usual cause of this is that your email client is not set-up to render HTML content which is the format we use in our email. The solution is simple, set the preferences in your email client to render your email in HTML content. Changing this setting depends on your email client. If you need help, contact your IT department.
Q: I subscribed to an MAA eSubscription(s) (eNotes or eAlert!) a long time ago but have never received any alerts.
A: First, you should been directed to a confirmation screen indicating that you successfully subscribed. If you didn't, that would be the first indication that something was amiss. Otherwise, the cause is most likely that your spam filter is not allowing email from the MAA through to your mailbox. Check with you IT department and ask them to be sure that email from "email@example.com" is allowed through your spam filter.
Another cause may be that you entered an invalid email address and your email has been returned as invalid. Email repeatedly returned to our post office is routinely deleted from the address book. Try re-subscribing and be careful when entering your email address.